Terms & Conditions for Sankara Tour Organizer
Welcome to Sankara Tour Organizer! These terms and conditions outline the rules and regulations for the use of our services. By booking a tour with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Booking and Payment
Reservation Confirmation: To confirm a booking, a non-refundable deposit of 20% of the total tour cost is required at the time of reservation.
Full Payment: The remaining balance must be paid 30 days prior to the departure date. Failure to do so may result in the cancellation of your tour.
Payment Methods: We accept payments via credit card, bank transfer, and online payment platforms. All payments should be made in the specified currency.
Cancellations and Refunds
Cancellation by Client: If you wish to cancel your tour, you must notify us in writing. The following cancellation fees apply:
More than 30 days before departure: 20% of total cost
15-30 days before departure: 50% of total cost
Less than 15 days before departure: 100% of total cost
Cancellation by Sankara Tour Organizer: In the unlikely event that we need to cancel a tour, you will receive a full refund of all monies paid.
Changes and Amendments
Client Changes: Any changes to your booking must be requested in writing. While we will do our best to accommodate changes, we cannot guarantee they will be possible.
Organizer Changes: Occasionally, we may need to make changes to the tour itinerary due to unforeseen circumstances. We reserve the right to do so and will notify you as soon as possible.
Travel Insurance
Requirement: It is mandatory for all clients to have comprehensive travel insurance covering personal accident, medical expenses, and repatriation.
Proof of Insurance: You may be asked to provide proof of insurance before the tour departs.
Liability
Responsibility: Sankara Tour Organizer is not liable for any loss, damage, injury, or delay due to circumstances beyond our control, such as natural disasters, political instability, or strikes.
Third-party Services: We are not responsible for the acts or omissions of any third-party service providers.
Health and Safety
Health Requirements: Clients must ensure that they meet all health requirements for the destinations they are visiting.
Safety Measures: We prioritize your safety, and you are expected to comply with all safety instructions provided by our guides.
Complaints
Procedure: If you have a complaint during your tour, please inform your tour guide immediately to resolve the issue. If the matter is not resolved, please contact our customer service within 30 days of your tour’s end.
We hope you have a memorable and enjoyable experience with Sankara Tour Organizer. Thank you for choosing us for your travel needs!
Cookies Policy for Sankara Tour Organizer
Introduction
Welcome to the Cookies Policy of Sankara Tour Organizer. This policy provides detailed information about the use of cookies on our website. Our aim is to ensure transparency and clarity regarding how we collect and use information through cookies to enhance user experience.
What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies help in remembering your preferences, understanding user interactions, and providing a more personalized experience.
Types of Cookies We Use
At Sankara Tour Organizer, we use different types of cookies for various purposes:
Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable core functionalities like security, network management, and accessibility. Without these cookies, certain services you have asked for cannot be provided.
Performance Cookies: These cookies collect information about how visitors use our website. They help us understand which pages are most and least popular and see how visitors move around the site. This helps us improve the way our website works.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.
Targeting or Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns.
Managing Cookies
You have the right to decide whether to accept or reject cookies. You can set your web browser to refuse cookies, or to alert you when cookies are being sent. However, if you choose to disable cookies, some parts of our website may not function properly.
How We Use Cookies
We use cookies to:
Recognize your device and provide you with personalized content
Analyze traffic and user behavior to improve our website
Enhance security and prevent fraudulent activities
Deliver targeted advertisements based on your interests
Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements, and so on. Third-party cookies are set by a domain other than the one you are visiting, and we advise checking the respective privacy policies of these external services.
Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about our use of cookies.
Contact Us
If you have any questions or concerns about our use of cookies, please contact us at:
Email: hello@sankarabali.com
Phone: +62 81-236-098-098
Address: Jl. Pudak 15 Gianyar, Bali 80511
Thank you for choosing Sankara Tour Organizer. We are committed to protecting your privacy and ensuring a seamless experience on our website.
Privacy Policy for Sankara Tour Organizer
Introduction
Welcome to Sankara Tour Organizer’s Privacy Policy. We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information such as:
Name
Contact details (e.g., email address, phone number)
Payment information (e.g., credit card details)
Non-Personal Information
We may also collect non-personal information such as:
Browsing history
IP address
Browser type
Device information
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and manage our services: Ensuring you receive the best travel packages and customer support.
To process transactions: Handling payments and reservations securely.
To communicate with you: Sending updates, newsletters, or promotional offers.
To improve our website and services: Analyzing user behavior to enhance user experience.
To comply with legal obligations: Meeting regulatory requirements and law enforcement requests.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
Service providers: Trusted third parties who assist in our business operations, such as payment processors and travel partners.
Legal authorities: When required by law or to protect our rights and safety.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server protocols.
Your Privacy Rights
You have certain rights regarding your personal information, including:
Access: Request a copy of the information we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information.
Opt-out: Unsubscribe from marketing communications.
To exercise these rights, please contact us at [contact email/phone number].
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Please review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: hello@sankarabali.com
Phone: +62 81-236-098-098
Thank you for choosing Sankara Tour Organizer. We are committed to ensuring your privacy and providing you with a safe and enjoyable travel experience.
Cancellations and Refunds Policy
At Sankara Tour Organizer, we strive to provide exceptional travel experiences to all our clients. We understand that plans may change, and we aim to accommodate such changes as smoothly as possible. Our Cancellations and Refunds Policy outlines the procedures and conditions under which cancellations and refunds will be processed.
Cancellation Policy
Customer-Initiated Cancellations:
30 days or more before departure: A full refund will be issued, minus a 10% administrative fee.
15 to 29 days before departure: A 50% refund of the total tour cost will be provided.
14 days or less before departure: No refund will be available.
Company-Initiated Cancellations:
In the unlikely event that Sankara Tour Organizer cancels a tour due to unforeseen circumstances, such as natural disasters or political instability, customers will receive a full refund, including any administrative fees.
Special Circumstances:
If a customer needs to cancel due to medical emergencies or other extenuating circumstances, documentation may be required. We will assess such situations on a case-by-case basis and may offer partial or full refunds at our discretion.
Refund Process
Request Submission:
To initiate a refund, customers must submit a written request via email to our customer service team. The request should include the booking reference number, reasons for cancellation, and any supporting documentation, if applicable.
Processing Time:
Refunds will be processed within 14 business days of receiving the cancellation request. Customers will be notified via email once their refund has been processed.
Payment Method:
Refunds will be issued using the original payment method. If this is not possible, alternate arrangements will be discussed with the customer.
Non-Refundable Components
Certain components of a tour may be non-refundable, including:
Airfare booked through third parties
Visa fees
Travel insurance premiums
Any other non-recoverable costs outlined at the time of booking
Amendments to the Policy
Sankara Tour Organizer reserves the right to amend this Cancellations and Refunds Policy as needed. Any changes will be communicated to customers in a timely manner, and the most recent version of the policy will be available on our website.
We are committed to ensuring customer satisfaction and are always available to assist with any questions or concerns regarding our cancellation and refund procedures. Please feel free to contact our customer service team for further assistance.